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Denise Hall Publisher/Editor denise@home-business-on-a-budget.com http://www.Home-Business-on-a-Budget.com Home Business on a Budget Newsletter is a bi-weekly publication. My mission is to help you succeed in your home business without spending an arm and a leg. Each issue contains useful tips, information and articles. Good luck in your business ventures! Translate this newsletter to another language: http://world.altavista.com/ Do you have a friend who would like this newsletter? By all means, pass it on please. The more, the merrier, as I always say! 
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My 2 Cents Worth - Editor's Chit-Chat
Hi All! Welcome to another Sunday with yours truly and thanks so much for letting me be a small part of your day. :~) If you're new today, a warm welcome to you. I hope you'll enjoy the issue. I'm keeping this short and sweet today. The tendonitis and bursitis in my right arm and shoulder make every movement very painful. Everything I do has become extremely difficult. If you've ever had either one of these, you know what I mean. I had tendonitis about 9 or 10 years ago and that was bad enough. But now having both at the same time is double the pain. I started physical therapy a few days ago but even after 2 visits there hasn't really been any improvement that I can tell. Anyway, a couple of quick notes, then I'm outta here... First, be sure to visit my blog. I posted a link to a very interesting new free report and video that you don't want to miss. The post is titled "The Scariest Internet Marketing Video EVER!" so go check it out. Today's Reader's Feedback column contains a gift from one of my readers, so be sure you grab that, too. Now I need to get off this computer and try to nurse my shoulder back to health. LOL I'll see you here in two weeks. Until then, be profitable! Denise
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Feature Article
How to Handle Customer Complaints by Denise Hall It's true - you just can't please all of the people all of the time, even if you run yourself into the ground trying. There will always be someone who isn't happy with you. So what can you do about it? First of all, don't be rude or dismissive. The customer's complaint might seem uncalled for or insulting but that doesn't mean that you can't respond nicely. You must treat every customer complaint seriously and treat your customers with respect. Remember that every unhappy customer will talk about their experience to as many as 20 people. Those people are your potential customers and they will never hear your side of the story. Going the extra mile to make unhappy customers happy is always a good idea to prevent them from damaging your reputation. What else can you do? If they ask for a refund or replacement product give it to them promptly. Make sure that you convey your apologies for their time and trouble. Go the extra mile and show them that their business is important to you. People will really appreciate your effort if you take the time to apologize. Simply say that you're sorry things weren't to their satisfaction and you appreciate them taking the time to tell you so that you can improve your product or service. You want them to walk away feeling good about your business. Having people know that you respond well to complaints is some of the best viral, word of mouth marketing you can get. Knowing that you treat customers well is a great way to insure they come back and do business with you again. Most of the time, when a customer complains about something, it will be due to some kind of problem with your supplier or some other mishap that you have no control over. The customer doesn't know this, but you do and you need to fix it so it doesn't happen again. Remember, good customer service is the life blood of your business so make sure you handle all customers with care and consideration.
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Publisher's Recommendations
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Grins 'n Giggles
This was taken from a newsletter that I receive each day. Get daily Internet tips, tricks, jokes and information: http://www.resource-a-day.net/member/index.cgi?gifts_n_things2002 A man is struck by a bus on a busy street in New York City. He lies dying on the sidewalk as a crowd of spectators gathers around. "A priest. Somebody get me a priest!" the man gasps. A policeman checks the crowd -- no priest, no minister, no man of God of any kind. "A PRIEST, PLEASE!" the dying man says again. Then out of the crowd steps a little old Jewish man of at least eighty years of age. "Mr. Policeman," says the man, "I'm not a priest. I'm not even a Catholic. But for fifty years now I'm living behind St. Elizabeth's Catholic Church on First Avenue, and every night I'm listening to the Catholic litany. Maybe I can be of some comfort to this man." The policeman agreed and brought the octogenarian over to where the dying man lay. He kneels down, leans over the injured and says in a solemn voice: "B-4. I-19. N-38. G-54. O-72. . ."
Expert Advice
Each week I'll publish some tips or advice. I'll try to cover every subject I can think of, but if you have any suggestions, please send them to me at the e-mail address listed below. 10 Killer Ways To Sell Your Back-End Products A back-end product is a product you attempt to sell your customers after they have recently purchased a related product from your business. If you're not trying to sell back-end products to your customers, you're making a big mistake. It's easier to sell to existing customers than it is to sell to new ones who don't trust your business yet. Below are ten killer strategies you can use to sell your back-end products to your existing customers: 1. When you ship people the first product they bought, insert a flyer or brochure for your back-end product in the package. 2. Give customers a free subscription to a customers only ezine when they buy your product. You could include your ad for your back-end product in each issue. 3. Send your customers greeting cards on holidays or on their birthday. Include a small advertisement inside the card for your back-end product. 4. After people order your first product from your web site, take them to a "thank you" page and include your back-end product ad on that page. 5. Send customers a free surprise gift after they order your first product. You could attach another ad with the free gift for your back-end product. 6. If you're selling an electronic product, like an ebook, include your ad for your back-end product somewhere inside the electronic product. 7. Give your customers a free membership to your "customers only" private site. You could include your ad for your back-end product somewhere inside the private site. 8. Contact your customers by phone and ask them if they were happy with their purchase. You could tell them about your back-end product at that time. 9. Send your customers a thank you letter by mail or e-mail. You could mention your back-end product somewhere in the letter. 10. Ask your customers if they want to be updated in the future when you have new product offers. You could have them sign up to receive e-mail or snail mail updates. Your business will have a greater chance of surviving when you attempt to sell back-end products to your existing customers. Send your suggestions or questions for the experts: mailto:denise@home-business-on-a-budget.com?subject=ExpertAdvice
Advertising Options
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It's Your Dime - Reader's Feedback
Hi Denise, I look forward to your newsletters, always something educational (also enjoy your chit chats). Denise, I too, would like to send your readers a gift. A FREE Discount Prescription Drug Card that entitles you, your family and PETS substantial savings - up to 80%. There is no charge for the card. Go check it out: http://www.rxfreecard.com Have a good week! Susan Your contributions here. E-mail your comments, profiles, or feedback: denise@home-business-on-a-budget.com?subject=Here'sMyDime
Free Stuff
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Ad Swaps - More Great Reading
Please visit the ezine page at my website to find more great reading material: http://www.home-business-on-a-budget.com/HBB_LinkEx_Ezines.htm
Editor's Closing Comments
I hope you've enjoyed today's issue of Home Business on a Budget. I always welcome reader's feedback, comments and suggestions. Please feel free to e-mail me if you ever have any questions that I can help you with. I am always willing to help in any way I can. I also accept guest articles for publication. Please send them to the e-mail listed below with "article" in the subject line. Denise Hall Publisher/Editor Contact me: denise@home-business-on-a-budget.com Website: http://www.Home-Business-on-a-Budget.com
LEGAL STUFF
I accept no responsibility whatsoever for the content, profitability or legality of any published articles or advertisements contained within Home Business on a Budget Newsletter. And, although all of the articles have been selected for their content, the publishing of such articles within this newsletter does not constitute a recommendation of the products or services mentioned or advertised within those articles. Be responsible! Always do your own Due Diligence before responding to any offer. I respect the privacy of my readers. I will never supply or sell your personal information to any Third Party!
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